Press Release - Ford Quality

Ford's Warranty Repair Costs Decline Further in 2008 as Quality Continues to Improve
- Ford has reduced its worldwide warranty repairs costs by $1.2 billion in the past two years.
- The warranty repair rate for Ford, Lincoln and Mercury vehicles in the U.S. is now almost 50 percent lower than it was in 2004.
- Since 2005, each new model from Ford has consistently delivered better quality than the models they replaced.


DEARBORN, Mich., Feb. 2 /PRNewswire-FirstCall/ -- Ford Motor Company's (NYSE: F) steady vehicle quality improvement in recent years is beginning to translate into significant savings for the company and far fewer trips by customers to the repair shop.

In the past two years alone, Ford has reduced its warranty repairs costs by $1.2 billion, according to the latest company figures. These savings can be attributed to four straight years of quality improvements on Ford, Lincoln and Mercury vehicles. Ford's initial quality is now in a virtual tie with Honda-Acura and Toyota-Lexus-Scion for the 2008 model year, according to the latest U.S. Global Quality Research System (GQRS) study.

Ford strives to be best in class in every phase of vehicle development - from design to pre-delivery - internal measures continue to show the company is making significant quality strides.

For example:

-- The warranty repair rate for Ford, Lincoln and Mercury vehicles in the United States is now almost 50 percent lower than it was in 2004.

-- Ford F-Series Super Duty and Lincoln Mark LT rank atop their respective segments with fewest "things gone wrong" (TGW) and in customer satisfaction.

-- Ford Mustang GT500 had the least number of TGWs among sports cars.
-- Overall, 18 of 24 Ford domestic brand vehicles posted TGW improvements.


"Ford is following a set of standardized processes around the world in product development, manufacturing and purchasing with a discipline this company has never seen," said Bennie Fowler, Ford group vice president, Global Quality.

Continued Improvements

The drive to improve quality is most evident during a new-model launch. Since 2005, each new model from Ford has consistently delivered better quality - as measured by warranty rates and things-gone-wrong metrics - than the models they replaced.

"The last 24 months have revealed some of our best quality results," said Curt Yun, director, Global Warranty. "Our new models have been achieving continuously declining warranty repair rates and lower warranty costs, as a direct result of our overall quality improvements."

In the U.S., for example, owners of Ford, Lincoln and Mercury vehicles have reported fewer concerns at three years in service for each of the past five years, according to the Global Quality Research System (GQRS) survey, compiled for Ford by the research firm RDA Group.

"We've reached the point where our initial quality is second to none among the full-line manufacturers," said Fowler. "We expect that high quality to be reflected in future high-mileage surveys as our new models age."

Built-in Design Quality

Ford's Global Product Development System ensures quality is built-in early in the process. It starts with the company's commitment to develop and implement consistent standardized engineering processes. By fully utilizing Computer Assisted Design toolsets, Ford is signing off on all aspects of its designs even before the first prototype is built.

Ford's design and engineering analysis processes make it possible for problems that previously might not have surfaced until launch to be flagged and corrected in the virtual world. Ford uses cutting edge virtual tools to verify up to 40,000 design standards in its Virtual Engineer Lab. Virtual technology also is used to confirm that the product can be manufactured with quality in the assembly plant for which it is slated.

Manufacturing Quality Process

Ford also provides assembly plant teams the necessary tools to deliver quality in the manufacturing process. For example, the company's Quality Operating System (QOS) is critical for identifying and correcting problems within the manufacturing facilities.

QOS is implemented in each plant by Variability Reduction Teams (VRT) - cross-functional groups of engineers, plant management and product specialists, including the company's most skilled problem solvers who've been trained through Six Sigma. Each team is assigned to one of 12 vehicle subsystems crucial to customer satisfaction, such as paint or body interior, and examines every detail, looking for imperfections so slight that even the untrained eye, or ear, could not detect them.

For example, Ford's 2010 Taurus was subjected to rigorous testing for squeaks and rattles at each design phase. Every inch of the vehicle was scrutinized for unwanted noise from the outside in, down to the sound of the Easy Fuel(TM) Capless Fuel Filler door when it's closed.

Another example includes the development of Ford's new fuel-efficient 3.5- liter EcoBoost V-6 engine. By the time the first twin-turbocharged, direct injection engine is decked to a 2010 Lincoln MKS this summer at the Chicago Assembly Plant, the equivalent of more than one-million grueling test miles will have been logged by EcoBoost prototypes.

Ford also uses a process called Early Claims Binning to help streamline communications about potential quality issues between plants and dealerships. Warranty claims are fed to the assembly plant every day where the issue is dissected and either traced back to the installation process and addressed on-site or fed back to the design engineer for resolution in design.

Customer-driven Quality

Ford's commitment to deliver the best quality possible for its customers is unwavering and the company is committed to pushing its quality levels even higher.

As Ford's newest vehicles hit the road, company officials expect warranty claims to continue their downward trend.

"I see the recent $1.2 billion in worldwide warranty cost savings as a compelling reason to continue down this path," Yun said. "Instead of setting aside those funds to fix cars, we'd much rather invest it in exciting product programs for our customers."

Ford's commitment to world-class quality extends beyond preventing things that go wrong. Customer-driven product features, such as fuel economy, craftsmanship, and quiet interiors are designed into the vehicle to deliver an exceptional and affordable ownership experience.

"This is One Ford at its best," said Fowler. "It has taken thousands of dedicated people, from the plant floor to the executive suite, working together to strive for quality every day."

About Ford Motor Company

Ford Motor Company, a global automotive industry leader based in Dearborn, Mich., manufactures or distributes automobiles across six continents. With about 213,000 employees and about 90 plants worldwide, the company's wholly owned automotive brands include Ford, Lincoln, Mercury and Volvo. The company provides financial services through Ford Motor Credit Company. For more information regarding Ford's products, please visit www.ford.com.

Website: http://www.ford.com/

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2003 Ford Explorer XLT 4x4
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2000 Ford Explorer XLT 4x4
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2007 Ford F-150 2WD Styleside
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2007 Ford F-150 4x4 Styleside
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2006 Ford F-150 4x4 Styleside
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2006 Ford F-150 4x4 Styleside
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2006 Ford F-150 4x4 Styleside
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2005 Ford F-150 2WD Styleside
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2003 Ford F-150 2WD XLT
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$16,975
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2003 Ford F-350 2WD
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2008 Ford Focus SE
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10K
$11,975
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2008 Ford Focus SE
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$11,975
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2008 Ford Focus SE
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11K
$11,975
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2007 Ford Focus ZX4
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20K
$10,975
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2007 Ford Focus ZX4
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25K
$9,975
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2002 Ford Focus ZTS
4 Dr Sedan
73K
$6,975
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2006 Ford Freestyle SE AWD
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46K
$13,975
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Ext.Color: Navy Blue Engine: 3.0L V6 EFI

2009 Ford Fusion V6 SEL
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9K
$17,975
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Ext.Color: Green Engine: 3.0L V6 DOHC 24V

2008 Ford Fusion SE
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10K
$14,975
Stock#: F3541 VIN: 3FAHP07138R266675
Ext.Color: Maroon Engine: 3.0L V6 FFV

2008 Ford Fusion SE
4 Dr Sedan
7K
$14,975
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Ext.Color: Maroon Engine: 3.0L V6 FFV

2008 Ford Fusion SE
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6K
$14,975
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32K
$11,975
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2007 Ford Fusion SEL AWD V6
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46K
$15,975
Stock#: P3666 VIN: 3FAHP02137R185035
Ext.Color: Grey Engine: 3.0L V6 DOHC 24V

1999 Ford Mustang GT
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108K
$5,975
Stock#: 199702A VIN: 1FAFP42X3XF117141
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2007 Ford Ranger 2WD
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17K
$11,575
Stock#: F3537A VIN: 1FTYR10D97PA40726
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2007 Ford Ranger 2WD
2 Dr Extended Cab
22K
$14,975
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Ext.Color: Grey Engine: 3.0L V6 OHV 12V

2004 Ford Ranger 4x4
4 Dr Super Cab
69K
$13,975
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Ext.Color: Grey Engine: 4.0L V6 EFI

2002 Ford Ranger 2WD
4 Dr Super Cab
57K
$7,575
Stock#: P3491 VIN: 1FTYR44VX2PB25216
Ext.Color: Yellow Engine: 3.0L V6 EFI FFV

2001 Ford Ranger 4x4
2 Dr Super Cab
103K
$8,975
Stock#: P3529A VIN: 1FTZR15E01TA00376
Ext.Color: Gold Engine: 4.0L V6 EFI

1997 Ford Ranger 4x4
2 Dr Super Cab
80K
$7,975
Stock#: B42184A1 VIN: 1FTCR15X0VPB13685
Ext.Color: Summit White Engine: 4.0L V6 EFI

2005 Ford Taurus SE
4 Dr Sedan
65K
$7,975
Stock#: P3635 VIN: 1FAFP53U55A226270
Ext.Color: Gray Engine: 3.0L V6 EFI

2008 GMC Acadia 2WD SLE
4 Dr SUV
9K
$27,975
Stock#: P3634A VIN: 1GKER13738J202268
Ext.Color: Black Engine: 3.6L V6 DOHC 24V

1996 GMC Sierra 4x4 1/2 Ton
Extended Cab
158K

Stock#: P3600A VIN: 1GTEK19R2TE517170
Ext.Color: Red Engine: 5.7L V8 MFI

2008 Honda Accord EX
4 Dr Sedan
4K
$21,975
Stock#: P3665 VIN: JHMCP26788C055538
Ext.Color: Grey Engine: 2.4L L4 DOHC 16V

1994 Honda Civic EX
2 Dr Coupe
123K
$5,575
Stock#: P3558A VIN: 1HGEJ1121RL022904
Ext.Color: White Engine: 1.6L I4

2000 Honda CR-V EX 4WD
4 Dr Utility
115K
$7,975
Stock#: P3591A VIN: JHLRD1862YC006583
Ext.Color: Silver Engine: 2.0L I4

2003 Infiniti M45 Sedan
4 Dr Sedan
45K
$15,975
Stock#: P3613 VIN: JNKAY41E73M004931
Ext.Color: Black Engine: 4.5L V8

2003 Jaguar XJ8
4 Dr Sedan
60K
$10,975
Stock#: T3485 VIN: SAJDA14C23LF57380
Ext.Color: Silver Engine: 4.0L V8

2008 Jeep Compass Rallye 4x4
4 Dr Utility
10K
$15,975
Stock#: C3640 VIN: 1J8FF47W08D691280
Ext.Color: White Engine: 2.4L I4 DOHC

2008 Jeep Compass Rallye 4x4
4 Dr SUV
13K
$15,975
Stock#: C3641 VIN: 1J8FF47W38D691323
Ext.Color: Gold Engine: 2.4L L4 DOHC 16V

2004 Jeep Grand Cherokee Overland 4WD
4 Dr Utility
69K
$11,975
Stock#: T3488A VIN: 1J8GW68J14C195780
Ext.Color: Silver Engine: 4.7L V8 HO

2008 Jeep Patriot 4WD
SUV
10K
$15,975
Stock#: C3638 VIN: 1J8FF28W78D736105
Ext.Color: Alpine White Engine: 2.4L I4 DOHC

2008 Jeep Patriot 4x4
4 Dr Utility
11K
$15,975
Stock#: C3639 VIN: 1J8FF28W68D736113
Ext.Color: Green Engine: 2.4L I4 DOHC

2006 Jeep Wrangler Sport 4x4
Extended Wagon
21K
$15,575
Stock#: B17631A VIN: 1J4FA44S06P783275
Ext.Color: Red Engine: 4.0L I6 MPI

2007 Kia Rio
4 Dr Sedan
35K
$7,575
Stock#: P3556 VIN: KNADE123X76200582
Ext.Color: Red Engine: 1.6L I4 MPI DOHC

2006 Lincoln Mark LT 4x4 Styleside
Super Crew
32K
$25,975
Stock#: P3598 VIN: 5LTPW18516FJ21724
Ext.Color: White Engine: 5.4L V8 SOHC

2008 Lincoln MKX AWD
4 Dr Utility
17K
$28,975
Stock#: F3660 VIN: 2LMDU88C38BJ30626
Ext.Color: Black Engine:

2008 Lincoln Navigator 4WD
SUV
16K
$36,975
Stock#: F3617 VIN: 5LMFU28528LJ11064
Ext.Color: Jet Black Engine: 5.4L V8 SOHC

2008 Lincoln Navigator 4x4
4 Dr Utility
20K
$34,975
Stock#: F3649 VIN: 5LMFU28598LJ18268
Ext.Color: Black Engine: 5.4L V8 SOHC

2008 Mazda 5
4 Dr Hatchback
11K
$15,975
Stock#: F3651 VIN: JM1CR293580317523
Ext.Color: White Engine: 2.3L L4 DOHC 16V

2006 Mazda 6
4 Dr Sedan
27K
$13,575
Stock#: P3667 VIN: 1YVHP80C565M48151
Ext.Color: Green Engine: 2.3L I4

2006 Mazda MX-5 Miata
2 Dr Convertible
51K
$15,975
Stock#: P3668 VIN: JM1NC25F760115158
Ext.Color: Black Engine: 2.0L I4

2005 Mercedes Benz C240 Luxury Sedan
4 Dr Sedan
34K
$16,975
Stock#: P3508 VIN: WDBRF61J85A712479
Ext.Color: Silver Engine: 2.6L V6

2002 Mercedes Benz C240 Sedan
4 Dr Sedan
86K
$10,975
Stock#: A86235 AVIN: WDBRF61J92F253994
Ext.Color: Maroon Engine: 2.6L V6

2000 Mercedes Benz CLK320
2 Dr Coupe
83K
$10,975
Stock#: T3644 VIN: WDBLJ65G3YF149383
Ext.Color: Silver Engine: 3.2L V6

2008 Mercury Milan Premier
4 Dr Sedan
18K
$15,975
Stock#: F3661 VIN: 3MEHM08Z68R662783
Ext.Color: Blac kEngine: 2.3L I4

2007 Mercury Mountaineer AWD Premier
4 Dr Utility
18K
$25,975
Stock#: P3670 VIN: 4M2EU488X7UJ07940
Ext.Color: White Engine: 4.6L V8 SOHC

2003 Mitsubishi Eclipse GTS
3 Dr Hatchback
67K
$7,575
Stock#: T3453A VIN: 4A3AC74HX3E183481
Ext.Color: Grey Engine: 3.0L V6 MPI

2000 Mitsubishi Eclipse GT
3 Dr Hatchback

$4,975
Stock#: P3423A VIN: 4A3AC84L2YE018333
Ext.Color: Silver Engine: 3.0L V6 DOHC MPI

2005 Nissan Altima S
4 Dr Sedan
33K
$9,575
Stock#: P3479 VIN: 1N4AL11D15N486532
Ext.Color: Gold Engine: 2.5L I4

2003 Pontiac Grand Am SE
4 Dr Sedan
68K
$4,975
Stock#: T3485A VIN: 1G2NF52E13C330828
Ext.Color: Red Engine: 3.4L V6 MFI

2003 Pontiac Sunfire Coupe
2 Dr Coupe
91K
$4,975
Stock#: F3548A VIN: 1G2JB12F937255347
Ext.Color: Silver Engine: 2.2L I4 MFI DOHC

2004 Saturn Ion 2
4 Dr Sedan
67K
$7,975
Stock#: T3605 VIN: 1G8AJ52F24Z219716
Ext.Color: Silver Engine: 2.2L I4 MFI DOHC

2008 Scion xB Wagon
4 Dr Wagon
22K
$14,975
Stock#: D95364A VIN: JTLKE50E981022298
Ext.Color: Alpine White Engine: 2.4L I4 DOHC 16V

2004 Toyota Camry Solara
2 Dr Coupe
54K
$11,975
Stock#: T3574 VIN: 4T1CE38P84U779062
Ext.Color: Black Engine: 2.4L I4

2007 Toyota Yaris Sedan
4 Dr Sedan
39K
$9,975
Stock#: P3500 VIN: JTDBT923571048111
Ext.Color: Silver Engine: 1.5L I4

2002 Volkswagen GTI
2 Dr
75K
$12,995
Stock#: A30800A VIN: 9BWDE61J124047018
Ext.Color: Silver Engine: 1.8L I4 Turbo

2005 Volkswagen Jetta GLS 2.0L PZEV
4 Dr
47K
$11,975
Stock#: A28182A VIN: 3VWSK69M65M021464
Ext.Color: White Engine: 2.0L I4

2002 Volkswagen Jetta GLS
4 Dr Wagon
101K

Stock#: A98438B VIN: WVWSE61J92W167266
Ext.Color: Black Engine: 1.8L I4 Turbo

2003 Volkswagen Passat GLX
4 Dr
47K
$9,975
Stock#: P3455 VIN: WVWWH63B93E161196
Ext.Color: Grey Engine: 2.8L V6

2004 Volvo S80 T6
4 Dr Sedan
49K
$15,975
Stock#: A79537A VIN: YV1TS91Z241352287
Ext.Color: Gold Engine:

2000 Volvo XC70
5 Dr Cross Country
116K
$8,975
Stock#: A42705A VIN: YV1LZ56D1Y2726731
Ext.Color: White Engine: 2.5L Turbo 20V



2004 Volvo XC90 AWD
SUV
52K
$17,975
Stock#: T3560 VIN: YV1CZ91HX41055769
Ext.Color: Jet Black Engine:

Auto industry and new challenges ahead

In the news today it looks like not only are we looking at better ways to get better fuel efficient cars, our president has increased the speed that we will be making that change.

On Monday Jan 26th 2009, Obama ordered new guidelines in place to start affecting cars sold in 2011. Obama Directs Regulators to Tighten Auto Rules

Obama directed his administration to get moving on new fuel-efficiency guidelines for the auto industry in time to cover 2011 model-year cars.
A law passed by Congress in 2007 requires that by 2020, new cars and trucks meet a standard of 35 miles per gallon, a 40 percent increase over the status quo. But the Bush administration did not set regulations in support of that law.
Industry officials have also said they would face billions of dollars in new costs to meet the rules at a time when General Motors Corp. and Chrysler LLC have received billions in federal loans to stay afloat.

Mean while we are loosing dealers at an alarming rate.

About 2,500 U.S. auto dealers may close in 2009, or more than 10 percent of the nation's car and light-truck retailers.

General Motors Corp., Ford Motor Co., and Chrysler LLC said about 988 of their auto dealerships closed or were consolidated last year.

GM, Ford, Chrysler Lost About 988 Auto Dealers During 2008

Ford saw around 300 dealers shutter their doors last year. Chrysler had 287 U.S. dealers close last year.

Not to mention there will be a shedding of some of the nation's largest auto-parts makers are planning for potential bankruptcy filings. Auto Supplier Industry May Ask for Bailout Money

Here at Ford of Kirkland we are doing just the opposite, while others in our industry are contracting, we are expanding. We have added used cars to our lot this week bringing our inventory up by 30% .We will be getting more new vehicles than any other Washington Ford dealer, Jim Walen our dealer owner principle said, “we will do all we can to be # 1 in our region and Jim will will be on hand to make sure we are a viable business in 2009”.

http://www.fordofkirkland.com/default.aspx?html=about.html&s=about

I want to be your car guy!

We have the best selection of new Fords In Seattle Winning the Presidents Award 4 years in a row and # 1 Volume Ford dealer in Washington State.

Click Here to browse Ford of Kirkland NEW Inventory

Please ASK for Dan Lozott "The Car Guy" when calling -1-888-324-9888

Chek out Ford Of Kirkland Community or Kirkland Auto Sales for more about us and Myself.

2010 Shelby GT 500

2010 FORD SHELBY GT500 PACKS MORE POWERFUL PUNCH

Ford's Special Vehicle Team (SVT) delivers a more powerful 2010 Shelby GT500 increased to 540 horsepower, torque increased to 510 foot-pounds, downforce increased and drag reduced
New gearbox enhancements, plus a standard 3.55:1 rear axle ratio, mean the 2010 Shelby GT500 will deliver improved acceleration performance, while providing better highway fuel efficiency
Aggressive new exterior design features new functional details, such as the hood extractor to remove heat from the engine and "Gurney Flap" spoiler to tune rear downforce; world-class materials and craftsmanship create the most unique GT500 interior yet. The 2010 Shelby GT500 will be in dealer showrooms in spring.

If you want one, Contact : Dan Lozott The Car Guy CarGuyDanL@Gmail.com or dlozott@fordofkirkland.com

Cool Links;

2010 shelby gt500, 2010ShelbyGt500, detroit 2009, detroit auto show, Detroit2009, DetroitAutoShow, featured, ford, gt500, mustang, shelby, shelby gt500, ShelbyGt500 Barrett-Jackson 2009, Barrett-jackson2009,

2010 Mustang Shelby GT 500

Our First one will be the grabber Blue!!! If this is not the color you want.
Let's order you one, call Dan Lozott 425-344-7556 or e-mail me @ CarGuyDanL@Gmail.com or DLozott@FordofKirkland.com

2008 Vista Blue Shelby GT

We have a Vista Blue Coupe and Convertible & California special Grabber Orange Shelby GT's here. Call Dan Lozott "The Car Guy"on my cell 425-344-7556 or at the office 425-295-6170 for more details. Http://www.fordofkirkland.com

Back to my Home Store

Due to the ever changing car market, it’s nice to work for a dealership you know will be around for a while. This will be my 3rd time @ Ford of Kirkland. The biggest reason for coming back was the inventory selection is the best in the Pacific Northwest. The second reason is the dealership is now on the 4th year in a row to get the top honor from Ford motor company called the Precedence Award for excellence. They have done this by being in the top for sales and service from judged by our customers. Also in being top in sales for the area and meeting the market share for the zone. I personally like to have satisfied customers, knowing they appreciate our service to them when they come make a purchase or need to use our service department for maintenance. Moving forward I know Ford & Ford of Kirkland will be a viable company. The big three have had some struggles in the past and here at Ford of Kirkland they actually are investing in more inventories both new and used. This is faith that we will be able to sell more cars, help the public get a good buy and actually make a living doing this.

2009 Ford Mustang Shelby GT 500

Want a 2009 Shelby GT 500?? It's a great 500 HP car with tons of upgradable opportunities. This is offered by Dan Lozott $54,995 OBO Call me @ 425-344-7556 or e-mail me Also Abvailable is a Black with Vapor stripes. CarGuyDanL@Gmail.com

2008 Shelby GT 500 KR Available for sale!!!

I personally delivered a Blue KR with Silver stripes on 12-04-06 in Bellevue Washington at the pictured here.


I can get you a Shelby GT 500 KR in the Red with White stripes, Silver with the Blue stripe seen on all the Car Show's or Black Shelby KR that was seen as KITT or even the Shelby Super Snake here with over 700 HP.









I can get you one like this I can deliver to you.



Black Sirus Sar Radio, HID head lamps, GT 500 Trim package, Shaker 1000 Audio system (in stead of the Navigation Radio sytsem you have), Ambient lighting,



Make your offer over MSRP.

Call : Dan Lozott "The Car Guy" at 425-344-7556 or 425-295-6170 for pricing details.
These will be sold out soon so do not hesitate.
dlozott@fordofkirkland.com or CarGuyDanL@Gmail.com












For more Shelby Mustang KR Details:


• Celebrating the fortieth anniversary of the original Shelby Cobra GT500KR, Ford and Shelby collaborate on a new ‘King of the Road’ Mustang with the 2008 Shelby GT500KR.
• Shelby GT500KR features an estimated 540-hp 5.4-liter supercharged V-8 with a Ford Racing Power Upgrade Pack, 3.73:1 rear axle ratio, short-throw shifter, and unique suspension tuning.
• Exterior design draws inspiration from the classic Shelby KR Mustangs and features unique carbon composite hood, wheels, and special 40th Anniversary badging and unique striping.
• Shelby GT500KR arrives in spring 2008 in an exclusive run of only 1000 units.
2008 Ford Shelby GT500KR – Specifications and Design Highlights

Upgrades & Details Shelby GT 500


• 5.4-liter supercharged V-8 producing an estimated 540-horsepower and 510 ft.-lbs. of torque
• Ford Racing Power Upgrade Pack featuring revised calibration and cold air intake system
• 6-speed manual transmission with 3.73:1 rear axle ratio
• Ford Racing performance exhaust system
• Unique performance suspension tuning: springs, dampers, and stabilizer bars• Shelby-designed ‘GT500KR’ 20-inch wheels (18-inch version for production)
• Ford Racing short-throw shifter and front strut tower brace
• Unique carbon composite hood featuring classic Shelby ‘KR’ design
• Front brake cooling ducts
• ‘Shelby’ lettering across the front edge of hood and rear deck lid
• 40th Anniversary badges on the front quarter panels• Carroll Shelby signature embroidered headrests and floor mats
• Official Shelby CSM 40th Anniversary GT500KR dash plate