Dan Lozott - I'm a Car Guy

This was a e-mail from a very satisfied customer who found me on the internet and we started e-mailing about a week before his Hyundai lease came to an end. I showed him a Ford Fiesta, Ford Fusion and a Ford Escape. We then looked at a Ford Focus. Turned out the weekend he was planning on dropping off his Hyundai Elantra . I offered him a nicely equipped Ford Focus on sale. Of course he liked the way it drove and all the options it had and it turned out less than the others.

March 9th, 2014

Hi Dan,

Thank you for all of your help and easy-going, straight shooter sales style. I know it may not work for every type of buyer in the rough and tumble world of retail auto brinksmanship, but it was the right kind of sales experience for me: Friendly, knowledgeable, concise, no pressure, but ready to close on the deal when I was.

Between yourself, and the finance, that was the best overall purchase experience I've had in two decades of trying to find a sales team that knows its customers and wants to keep them coming back. Having worked previously with personnel from GM, Acura, Jaguar, BMW, Lexus and Hyundai, I'm happy to say that Kirkland Ford might've just made me a Ford guy for the foreseeable future.

There's actually a same-brand dealership much closer to me, but I intend to come back to your location as long as you guys are there. To that end, I'm writing this email in the hopes that others will find your sales style equally informative and efficient for their purchasing needs.

Thanks again and see you as soon as I'm in the market for the next one.

Sincerely,

D. C. from Bellevue

(Feel free to show your manager(s), print or blog post the body of the message,-- thanks Dan!)

Here you will find about 40 post from Dealerrater about Dan Lozott and how he has helped his customers over the last 24 months.

(Customer reviews can be seen including the 5 star rating and customer posting names)

We had a very pleasant experience with Dan. He is patient, professional and thoughtful. He helped us find a car we want, explained a lot of details about the car's features and various functions. He also spent much time helping us identify purchase versus leasing a car under our situation. In one word, the service is excellent, the car is enjoyable.......I think, we are going to contact him when we need another car later

We were given plenty of time to make a decision; test drove two different cars and fell in love with the C-Max. We weren't aware of the C-Max and Dan took the time to explain the difference between the Escape and C-Max. He also may us aware of leasing versus an outright purchase. He will answer any question honestly or say "I don't know but will find out" A Great dealership! We live on Bainbridge Island but are happy to drive to Kirkland for the service we receive at Kirkland Ford.

Dan Lozott (Internet Manager) spent over 4 hours with me over 2 visits to the dealership, inclusive of staying 2 hours late to process the purchase paperwork and to show me how to operate the Sync system and other features of the vehicle. Dan described their Internet Pricing philosophy and quickly researched the new car inventory via the computer to show me what was in stock and all the options on the various vehicles. There was no pressure to purchase; Dan just gave me all the stats/specs/information so that I could make an informed decision. Even though the vehicle did not have one of the options I was looking for, the low Ad price was too good to pass up. The Ad price was thousands less than MSRP. I'll use a portion of the savings to pay for a local aftermarket installer to add the equipment. Dan answered all my questions and everything concerning the transaction was transparent, no surprises.

I would recommend Dan Lozott for your new car purchase anytime. He's not pushy and goes out of his way to get you the car you want. I bought a Ford Flex from Dan 2 years ago and now I am going back for a Focus SE hatchback. Would buy more cars from him again in the future!!!

I had a very pleasurable time working with Dan purchase my truck. He was completely helpful from the first time I called through the actual purchasing of the vehicle. It was I completely stress free experience; he even stayed 2hrs late to help me get the deal done. I will definitely recommend him to everybody who is thinking of buying a vehicle

Yes because I had a great car buying experience with a very knowledgeable salesman Dan Lozott. I have already recommended him to other people, and would not hesitate to buy my next vehicle from Ford of Kirkland.

From the moment I first emailed Dan to order a new F150 through the day I picked it up (and even afterwards!), Dan has been attentive, courteous, and very helpful. He quickly understood what I was after and I felt no pressure to take existing stock, or to add unnecessary options to my order. Dan worked with me to get the price I wanted, and even saved me some money in the end!
**
Even though this was my first experience buying a new car, I can't imagine that it could have gone any better. I can't thank Dan enough for making this such an enjoyable experience!

One of my best car buying experiences! No pressure tactics or anything. Just a professional straight-forward transaction! Dan listened to understand my needs and situation and worked to make it happen. Strongly recommend him. Not often you can say that about a car salesman!

Dan offered the best price of anyone and did not pressure me. The deal was quick and painless. Everybody that was with me said that it was the easiest card deal they had experienced.

We went in knowing what we wanted & had previously spoken number with Dan Lozott so avoid being at the dealership all day. Even though we hit a hiccup during the process and having to wait to sign our loan docs, it was a fun purchase for us to make. We will go back & we will recommend Ford Hyundai of Kirkland.

It took me quite some time to find the exact truck I wanted. Dan spent quite a bit of time looking and working for me to get the right truck. He found one with all the right options, but not the ones I didn't want or need. This helped me get the price point I wanted. Actually Dan was able to get me WAY below my price point. He made the difference between me buying a new F-150 or not. Thank you so much Dan.

Dan didn't try and sell me a car, he didn't try and make a sale and move on. He spent time with me listening to what I was looking for and helped me compare options, looking up and providing me with information I never had and making sure I understood. Once the sale was complete he also spent time with me making sure I understood how the different features on the car worked.

I had been working with Dan Lozott for over a month before I finally decided on the right vehicle for me. He had answers to all my questions and was very patient with me thru the entire process. I made three visits to Ford of Kirkland and Dan was always there to greet me and assist in any way. We test drove the Fusion and the Focus and he was able to tell me the differences between both vehicles and the options available on each. Price was definitely a factor in my final decision. Our family will definitely be visiting Dan at Ford of Kirkland when we are ready to search for our next vehicle.

Dan was great! He answered all the questions we asked about the car and we liked how he asked our price range, and helped us to stay within that. We will make sure to recommend him to everyone! Thank you for everything!

Fantastic buying experience, I have bought many cars over the years and I have to say this was the easiest by far, I have now bought two cars from Ford of Kirkland and they wont be the last. Keep up the great work guys and I will see you when I'm ready for the next one.

After looking on the internet for mustangs and inquiring regarding the ones I seen, Dan Lozott was the first person to contact me. Starting with his email reply, to the first call to set up time to come in, the first impression, test drive, office business, to the closing of the deal, I must say I was all around impressed with the service Dan Lozott provide throughout the process of purchasing the mustang. I was impressed with his ability to provide knowledgeable information and keep my attention. When I decide to purchase another vehicle, I will be calling Dan Lozott to help me out. Thanks so much Dan Lozott for the great and friendly service you provide me.

Great experience, wonderful car, excellent service!
They are still a dealership, they are still going to make some money, but you may be sure you're getting a good car for a good price.
And if possible, talk to Dan. He knows everything that you need to now, and he will definitely help you out. He's an honest guy :)

I came into Ford of Kirkland to look at a Ford Fiesta because I need a great gas mileage commuter car. My salesman told me about a great Lease opportunity for two Fiestas sitting on the lot! I had looked at Toyota, Mazda and Kia. For the money, the Ford deal was hands down the best! I can afford to buy the car but I really don't need to buy it for work errands. This lease option was incredible! We were done with the deal in about two hours and I drove away feeling happy and comfortable that I was treated exceptionally well! Car deals are usually long, drawn out deals where salesmen try to up sell everything. I was asked about the options available but not coerced and I really appreciated that! I am not new to buying cars and I felt that for once that was respected! This little car has all I need with a few bells and whistles I like but didn't need for example Sync, USB connectivity, and Sirius radio ready. I still have my Toyota Land cruiser and will continue driving it as my first love but believe that soon Ford will have a comparable car. Ford is stepping up their line of vehicles to compete, and Dan is so knowledgeable about the line that it made this experience truly simple! When I am ready for another car, I will call on Dan!

From the email communication to the time I got my keys, I was treated with quality service. Dan worked with me and helped me figure out exactly what model was right for me. Being a first time car buyer, I was very impressed with my overall experience. It was a smooth and flawless transaction with no hidden gimmicks - very straight forward. I bought my 2012 Ford Escape here and I plan to continue purchasing my future vehicles from here.

They sold me my 2012 Ford Explorer for the advertised price, no hassle, no haggling. I went to Ford of Kirkland on a Monday night, bought my car the same night, got the appraisal on my trade-in vehicle that night, and drove home a few hours later with my new car cleaned, washed and full of gas. Dan Lozott was very helpful, friendly, answered all my questions, and told me to call him personally with any further questions I had, and to stop in any time so he could show me how certain features on my new car worked or to have him help me set up my Bluetooth phone when I finally get one. I would recommend this dealership to my family and friends.

Dan Lozott was great to do business with and I would highly recommend him to anyone. Dan listened to what my wife and I asked and was abele to deliver to us a product we love. Together with Chis Busik the manager they delivered the car to us in a very timely manner and then took great care to make sure the delivery process was done completely and to our liking. The car was delivered with a full tank of gas and detailed to perfection. I am very pleased with Dan and the sales team along with the dealership. Dan and Chris are very good representatives of your company.

I have a difficult credit situation and was quite fearful of even looking for a new (used) vehicle. I did not have very high hopes of being able to find both a vehicle I would be proud to drive and could afford or be loaned. I was realistic in knowing that I would have a higher interest rate.

*
Dan showed me many options, which was different from another dealership who said I had the choice of 1, very ugly vehicle at 23% interest. I was treated very respectfully by Dan, given many options and ultimately found me a vehicle that I am truly happy with and I'm not paying 23% interest.

The happiness I felt was overwhelming and still feel it each time I get behind the wheel of my new (used) car.

I plan on coming back to Dan for future purchases and will definitely be referring him to people in the market.

I'm grateful for this experience and that I met Dan in the process.

*

Recently during a visit to the service department I had some disagreements with the work they had done I have to tell you readers that Ford of Kirkland came through after all. Jim Walen called me this morning and told me how important I was as a customer and that he wanted to make things right. I stopped by Ford of Kirkland and met with Jim and his wife Amy. It’s not very often that you meet someone with integrity but I have to say Jim has it. It is obvious that he cares a lot about their business and so does Amy. They bent over backwards to clear the air between us and restored my faith in their store. I have always respected Dan Lozott (internet sales) he sold me my truck in 1999 and has done a lot to make sure I was taken care of. Dennis in parts is always willing to give me the right info and makes sure I get what I need as quickly as he can. A new guy to me Greg the "New Car Sales Manager" seems to be a real nice guy that is honest and wants to do what is right all the time. When you talk to this guy you know you are talking to someone that has a heart. All in all I will return to buy a vehicle from Ford of Kirkland and I definitely suggest you do to.

Overall it was a nice experience with FOK, not a lot of the typical car waiting game, when I finally did the deal, I was in and out in 90 minutes

Thanks to Todd & Dan for getting us a great deal. This is the 3rd car we have purchased from FOK. Will send friends your way and will return when we need another vehicle.

I really enjoyed working with Dan at Ford of Kirkland. He was very helpful and he did a great job teaching us how to use Sync.

I've gone through several new cars in the past few years, so I’ve had a lot of experience lately with dealerships in WA. FHOK had a fair trade-in offer, and still honored their advertised price(by far the lowest)without hassle. Honest, relaxed, and friendly service from everyone I met. Thanks!

You guys are the BEST! You have been patient and have answered all of my questions during the past 5 1/2 months since I've been pondering over what I really wanted for my new truck. I didn't feel that you had to push a vehicle on me just to get your quota. I have never felt like an equal walking in to different dealerships because I am female. You guys made me feel welcome and treated me with the utmost respect! You also went out of your way to find out if I could have certain options with certain packages.
THANK YOU! THANK YOU! THANK YOU!

This new car purchase was the best experience I have ever had buying a new car. After researching the car I was interested in, I began contacting dealers remotely for pricing and extras. Not only was Dan Lozott the first person to contact me from the seven dealerships I contacted, I heard from him the same day whereas other dealerships were 24 to 48 hours later. Additionally, their pricing was the lowest of all the dealers I contacted, and Dan worked on finding and arranging for the exact car with features I wanted

I just wanted to express my gratitude to Ford of Kirkland, most especially with your Internet Sales Manager, Dan Lozott, who I dealt with during this entire experience. He was upfront and he was quick in responding to my inquiries and made my car leasing experience hassle-free. I appreciate the honesty and all your help! Topnotch!

We had a really smooth experience buying an Explorer. Our questions about the vehicle were answered quickly and completely. The pricing negotiations were handled very professionally, both on the new vehicle and on our trade. All of the employees we met seemed knowledgeable and were quite friendly. Overall, a really good buying experience!

We did a lot of research when we went to purchase our new car. We chose the Ford Focus because of its overall good rating for American made small cars and because of the sync system which allows me to make and receive phone calls hands free over the cars sound system. It also has a nice turn by turn direction feature. For a small car, the look is great, and the car feels really sturdy. I'm local to the Kirkland area and contacted Ford of Kirkland via the web. Dan Lozott, at FOK returned my inquiry promptly. He had several cars which were a good fit. Through a number of visits and test drives, Dan helped me to pick out the car that was right for my needs and fit my budget. I'm extremely happy with my experience and would recommend the nice folks at Ford of Kirkland and Dan Lozott to anyone who is in the market.

The whole experience was great, stress-free and very easy. Dan was patient and answered every question I had during the entire process. Financing was a piece of cake as well and took the least amount of time during the day I came in and bought my vehicle.

Working with Dan and the WHOLE EXPERIENCE with Ford Hyundai of Kirkland was EXCELLENT! Would highly recommend this dealership! Very professional, low pressure Hassle free, great location, has a super reputation, and great price... It was actually FUN! :-)

Dan Lozott (internet sales guy) did a great job. He provided straight forward information regarding the truck I was looking at and was very attentive throughout the purchasing process. I had great buying experience at Kirkland Ford and would highly recommend the dealership and Dan Lozott!!!

Thank you